Returns Policy
Effective Date: 14th August 2025
We want you to love your FloorLock product. If you’re not completely satisfied, returning your purchase is quick and easy through Amazon.
How to Return a Product
All FloorLock products are sold and fulfilled through Amazon.com. To return an item:
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Go to “Your Orders” on your Amazon account.
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Find your FloorLock order.
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Click “Return or Replace Items” and follow the prompts.
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Print your return label and send the product back.
Amazon’s standard return policy applies. Most items can be returned within 30 days of delivery for a full refund. Please check your order details on Amazon for the exact return eligibility and timeframe.
Return Conditions
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Products must be returned in their original condition and packaging.
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Items damaged through misuse, incorrect installation, or neglect may not be eligible for a full refund.
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Refunds are processed once Amazon receives and inspects the returned item.
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If your FloorLock product arrives damaged or is defective, please start a return through Amazon and select the appropriate reason. You may choose a refund or replacement.
Questions About Your Return?
For the fastest service, please contact Amazon Customer Support directly via your order page.
If you need product-specific assistance, you can also contact us:
Floorlock Pty Ltd